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Serve the community since 1997, as a proud member of

UPS Tracking Number:      
Input the Tracking Number you got from us,  copy/paste  or key in it.
e.g. 1Z9E91W505185988232  

 Priority Item Number:
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e.g. 0310 2990 0001 4919 7410 

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 Return and Warranty Policy

Hisonic International, Inc.  wants you to be satisfied with any product that you purchase from us. If not 100% satisfied, contact us within 30 days of your invoice. The following are conditions for a return.

Kaito  Meters (Those with an Kaito logo label on their surface, not just a referral label):
  1. We have basic 1 years warranty on all instrument. If you have any questions, please feel free to call or email us for services. (service@hisonic.net )

  2. Unopened product may be returned to Hisonic within 30 days from invoice date for a refund or exchange with no conditions.

  3. Unopened product returned after 30 days from invoice date but within 1 year from invoice date, will be accepted for an exchange of product, with a restocking fee 15%.

  4. Opened product that is defective from manufacturing may be returned to Hisonic for exchange within 90  days of invoice date. exchange, subject to a 20% restocking fee.

General Returns Conditions - Applicable to all returns:

  1. Shipping and handling charges are not refundable. Customer is responsible for shipping charges and risk of loss on all shipments, incoming or outgoing.

  2. Authorization Return (AR) numbers are valid for 30 days.

  3. Any return not clearly displaying a Kaito Authorization Number (AR) number will not be accepted.

General Warranty Conditions:

  1. Hisonic hereby disclaims all other warranties, including warranties of merchantability and fitness for a particular purpose.

  2. Hisonic does not guarantee product compatibility with customer devices.

The Warranty does not Cover:

  1. Units that have been misused or damaged by accident.

  2. Units that have been repaired or altered by persons other than Hisonic International Inc, Inc. Service Center.

  3. Damage caused by leaking batteries.

For returns or warranty questions, please contact:

Please call for an RMA# ,

Please send the item(s) back to us with the RMA XXXXX # and with the following info:

1. Proof of purchase, with date & company name

    1.1. Put your RMA # at the top sheet.


2. Make sure your contact information is on the sheet.

    2.1. Name

    2.2. Address, (in case your shipping box gets damage).

    2.3. Phone #, so the Technician can call if he needs to.

 

3. Description of the problem (s. It can be put on the back of the sheet if need be.

 

4. All returns must be in original boxes, and placed inside a shipping box.

     Do not put mailing labels on original packaging. This type of packaging is not    meant for shipping. This type of shipping may result in further damage to the product and void warranty.

Our return address is:

Hisonic International, Inc.

Attn: Your RMA xxxxx
5185 Cliffwood Dr.,
Montclair, CA
91763
909-628-6088

 

Products that are returned with Proof of Purchase & RMA #ís will have priority over products that are returned without this information.

Thank you for helping us to better serve you.

 

 

 

 

Any questions or comments, please fill it up here to let us know !

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Thank you very much !

Since 1997 

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