Call us +1.909.628.6088

  

info@hisonic.net

Hisonic Online Store

Customer Service

Shipping & Delivery
We ship from our warehouse located at 5185 Cliffwood Drive. Montclair, CA 91763, our warehouse worker are trying hard to ship goods in a safe and fast way to make the customers happy. We will try to ship goods that we receive the order before 2:00PM Pacific Time.
Privacy & Security
We promise to keep customer info as private matter , like credit card info, company info etc. We will not use any of them as soliciate or selling to other parties. Our website is Not a https website, so when you use it in a public network , you might be notified as unsecure network, but this website is safe to surfing and making purchases. 
Returns & Replacements
We do the best to keep our cutsomers happy by providing high quality products and service, anything purchased from this website can be returned within 30 days from the date of purchase, with proof of purchase: Order number and payment , we will give you full refund or free replacement if the the item is defective by factory, if you return the item, you should pack them in original box and packing. If you order it by mistake and just want to return it , we will charge 15% of the total amound for the restocking fee. We will do the best to help customer to trouble shoot or fix the problem by telephone (909) 628 6088 any time during the working hours. After 30 days, you can not return the item, but we will do the best to help you to best use the item or fix it within 90 days ,but we may charge for an amount , depends on what problem you have.  You need to get RMA# before shipping it back for all returns.
Ordering
You can order the items by placing order from this website, or you may fax the PO to 909 628 7999, if you are a school, government and verified entities.
Payment, Pricing & Promotions
You can pay online by paypal, credit cards. For oversea customers , we prefer to have bank wire. We will ship the products as soon as we acknowlogy the payment. 
Viewing Orders
You need to register as a customer to review your order and order status , we will do the best to keep our customer happy and shipping the product the same day, so if you order before 2:00PM California Time, (PST), we may be able to ship the same day.
Updating Account Information
If you need to update your information, please login and update it .Enjoy shopping with us !